Privacy Policy

Privacy Policy for WhatsAdPro Last Updated: October 2, 2025 1. Introduction Welcome to WhatsAdPro ("we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website whatsadpro.in ("Website") and use our bulk WhatsApp marketing software and digital marketing services ("Services"). This policy has been prepared in accordance with applicable data protection laws in India, including the Digital Personal Data Protection Act, 2023 (DPDPA). By using our Services, you consent to the data practices described in this policy. 2. Information We Collect We collect information in the following ways: A. Information You Provide to Us ("User Data") This is the personal data we collect from you when you register for an account, purchase a subscription, or communicate with us. Account Information: Your name, business name, email address, and phone number. Payment Information: Billing address and payment details. Please note that we use third-party payment gateways (e.g., Razorpay, Stripe), and we do not store your full credit card or debit card information on our servers. Communications: Information you provide when you contact us for customer support or other inquiries. B. Information We Process on Behalf of Our Clients ("Client Data") This refers to the data that you, our client, upload or transmit through our Services. Contact Lists: This includes the phone numbers and any associated names or data of your end-users ("Contacts") that you upload to our platform for your marketing campaigns. It is your sole responsibility as our client to ensure that you have obtained the necessary legal consent from your Contacts to message them, in compliance with the DPDPA and WhatsApp's policies. We act as a "Data Processor" for this Client Data, and you are the "Data Fiduciary" (or "Data Controller"). We will only process this data on your behalf and according to your instructions. C. Information We Collect Automatically ("Usage Data") Log and Usage Data: We collect information about how you access and use our Services, including your IP address, browser type, device information, operating system, pages visited, and the dates/times of your visits. Cookies and Tracking Technologies: We use cookies and similar technologies to help operate our Services, analyze usage, and for marketing purposes. You can control the use of cookies at the individual browser level. 3. How We Use Your Information We use the information we collect for the following purposes: To Provide and Maintain Our Services: To create your account, provide the functionality of our software, and manage your subscription. To Process Payments: To bill you for the Services you use. To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages. For Marketing: To send you marketing communications about our products and services, from which you can opt-out at any time. For Security and Compliance: To prevent fraud, enforce our Terms and Conditions, and comply with legal obligations. To Improve Our Services: To analyze usage patterns and understand how we can improve the user experience. 4. How We Share Your Information We do not sell your personal information. We may share your information with the following third parties: Service Providers: We share information with third-party vendors who help us operate our business, such as payment processors, cloud hosting providers (e.g., AWS, Google Cloud), and analytics services. Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or a government agency). Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. 5. Data Security We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security. 6. Data Retention We will retain your User Data for as long as your account is active or as needed to provide you with Services and comply with our legal obligations. We will retain Client Data (your contact lists) as per your instructions or until you delete it from our platform. 7. Your Rights Under the DPDPA As per the Digital Personal Data Protection Act, 2023, you have certain rights regarding your personal data. These include: Right to Access: The right to obtain a summary of your personal data that we process. Right to Correction and Erasure: The right to request the correction of inaccurate personal data or the erasure of your data. Right to Grievance Redressal: The right to have your grievances addressed by a Data Protection Officer. Right to Nominate: The right to nominate another person to exercise your rights in the event of your death or incapacity. To exercise these rights, please contact our Grievance Officer using the details below. 8. Children's Privacy Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. 10. Contact Us & Grievance Officer In accordance with the DPDPA, we have appointed a Grievance Officer. If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact: Grievance Officer WhatsAdPro [Your Company's Physical Address, if applicable] Email: privacy@whatsadpro.in